Dashboards & Insights

Optum Command Center Wall - measure the impact

A foundational enterprise capability that provides a holistic view of our key performance indicators, operational intelligence, work force management and performance monitoring. It encompasses a two story interactive visualization that displays up-to-date enterprise-wide metrics. (Optum, UnitedHealthcare and UnitedHealth Group.

Design Methodology

Given the large scale of the display, it is important that we make the data as easy to view and comprehend as possible. Using color to highlight data insights and allow other supporting metrics to fade into the background.

Industry Type

• Healthcare
• Health Insurance
• Efficiency & analytics

Software

• Figma
• PowerBI
• Tableau

Collaboration

• Optum Vision Center employees
• Data reporting & analytics teams

End User

• UHC, UHG and Optum clients & associates
• Existing & perspective clients
• Optum Vision Center employees

Company

Optum, Inc
Pharmacy benefit manager and health care provider - a subsidiary of UnitedHealth Group

Concept Brainstorm

I like to begin my process with sketching out wireframes/white-boarding. It’s important to identify who our end users are and what they value. Product owners and subject matter experts provide mvp criteria for me to begin ideating.

Product Process / Marketing

Landing Page/Education Page

Welcome New User

Logo Design & Branding

KPI’s

Goals/Outputs

Adjusted Time vs Actual Time in EMR

Concept

Physician Goals/Coaching

Initial Sketches / Wireframes / User Flows

Page User Flows

Tree Map User Flow

Peer Comparison/Trend over time

Stoplight Coding Table

Explorations of how to display the data

Goal Assessment

Final Design

I have broken this section into two parts: Project Concept Summary and Full Page Implemented Designs. It’s important to provide your end users with an overarching marketing concept prior to jumping into a clickable reporting dashboard. This complex dashboard tackles a 4 step cyclical process that answers the following questions: 1. What clinicians need help using the EMR and with what? 2. How can we help them improve? 3. When can we schedule that help? 4. How do we measure success?

Project Concept Summary

Full Page Implemented Designs

Key Insights

Marketing

Product Launch

Marketing Booklet

Educational Material

User Guides

Video Tutorial

Written User Guide